These are some of the most frequently asked questions about the best online casino, Cosmos Casino. If your question is not answered here, please contact Member Services via email: [email protected]
1. How to get started
Can I play at Cosmos Casino?
To play for with Cosmos Casino you must agree to the Cosmos Casino Terms and Conditions and be at least 18 years old. Cosmos Casino can be accessed via the internet anywhere in the world, but this does not necessarily mean that you are allowed to gamble with us. Most countries have their own rules regarding online gaming and so you must make sure you're aware of any regulations and adhere to their rules.
How do I make a deposit?
Once you have successfully opened a Real Money account, log in using your username and password details. Select on the cashier tab, select your desired deposit method and the required amount.
What can I do if I lose my username and password?
Use the ‘Forgot Password' option on the Cosmos Casino login page to reset your password.
2.Player protection and Security
How can I be certain Cosmos Casino games are fair?
Our industry standard Random Number Generator yields a payout percentage for all our games, making sure that you can be certain that our games meet industry standard fairness regulations.
How can I be sure Cosmos Casino protects my privacy?
Cosmos Casino makes sure that your details are 100% secure, 100% of the time. We use the best quality security measures including industry standard RSA encryption and a Firewall. Making payments online has never been safer.
What is a Random Number Generator (RNG)?
A Random Number Generator (RNG) is a computer program which ensures the game results are produced randomly. It guarantees the outcome of each card deal and every dice roll is not unrealistically duplicated, cannot be predicted, and the results cannot be manipulated so you always get fair results.
3. Game options and settings
How do I change my Cosmos Casino game settings?
Log in to the casino and click your avatar. There is a setting icon at bottom left. Click it and you will find a range of choices which you can customise to improve and personalise your playing experience. These include visual and audio.
4. Our Games
Where can I find the rules to your games?
All our games rules can be found in game. The information will help you learn how to play the game. This feature can be used when playing the games.
How do I alter my bet amount if I've bet too much?
Once you have placed your bet, you cannot alter your bet amount. Please place your bet carefully.
What can I do if my internet connection is cut off while playing?
Cosmos Casino has an integrated mechanism which protects players from internet disconnections. If you are disconnected when playing, and cannot log back in, you will be logged out after a specific period of inactivity.
5. Cashier
How do I deposit?
To deposit, you need to have a real money account. Go into the cashier section, select your preferred payment method and amount, following the simple steps. Once you've received confirmation, your money will be in your bankroll, and you can play.
What are my deposit options?
We offer a variety of payment methods; these are visible in the cashier and on the website.
How do I withdraw my winnings?
Click on Withdraw, select the preferred withdrawal method and the amount you wish to cash out. If you have any issues, use the Chat facility to receive assistance from our Customer Support team.
6. Technical
What do I need on my computer to be able to play Cosmos Casino?
The minimum requirements are:
• 1,6GHz CPU Dual Core
• 1GB of RAM or higher
• 16MB Video Card (1280x800 or higher resolution, 16-bit color)
• At least 3GB of free space on the hard drive
• Microsoft Windows XP SP2 or newer
• Network Bandwidth of 512Kbit/s (for Live Games)
• Flash Player 11.3 or newer installed into Internet Explorer
The recommended requirements are:
• 2.5GHz CPU or higher
• 2GB of RAM or higher
• At least 3GB of free disk space
• 2GB ATI Radeon HD 3300
• Microsoft Windows 7 32Bit
• Network Bandwidth of 750Kbit/s (for Live Games)
• Latest version of Flash Player installed into Internet Explorer